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All about Ragged HomeHere at Ragged Home we specialise in hand-crafted gifts, accessories and homewares, all with a 'wonderfully elegant rustic style' (as one customer described our range). Our range of hessian and cotton items are available direct or through the Ragged Home shop on Etsy which can be accessed above.
2016 sees the launch of our new range of luxury gift bags. Hessian, fully lined with cotton, these gift bags are entirely handmade and beautiful quality. Available in a range of 4 standard sizes, they can also be made to custom sizes on request. Each bag is machine embroidered - either with a standard design or can be personalised, making them perfect for weddings and birthdays. 2015 saw the expansion of our highly popular range of fabric storage baskets and bags. Launched in 2014 they have proved to be our most popular line and have found homes everywhere from the UK, to Australia, USA and even Barbados - hopefully you will find something to suit your home too. We have also produced bespoke bags and other items for hotels, travel companies, conferences and lots of companies large and small who have found yet another use for our eco friendly and distinctive packaging. Variations on our hessian bags have been used to date as: Christmas stocking/goody bags for guests, mini sandbags for wartime decor, food and drink packaging, change bags, reindeer dust(!) and pirate loot bags to name but a few. If you have something that you'd like a bag designed for just get in touch and we'd be delighted to help. We are very happy to ship worldwide and using the Airmail Small Packets options, we can ship to you for a very reasonable rate. For even faster delivery to Australia, The US and Canada we can use a courier service - please ask for a quote. Just email suzanne 'at' ditchettsofdevon.co.uk or send a contact form to get in touch with your enquiry. |
We care for our environment...
...our items are certainly not mass produced thousands of miles away in a factory - they are all handmade in a cottage in Devon, UK - a real cottage industry.
A few more reasons to use us...
...We take pride in our work and want you to be delighted with the products and the service
...they're REALLY all hand crafted - you won't find our items on 'Aliexpress' and we don't even wholesale - these are small scale, handcrafted, cottage industry items - authentic!
...we love custom orders and are always happy to design and make something especially for you - no minimum order and no extra charges for being unique.
...your custom supports rural, small scale producers - not faceless corporations or sweatshops
...We have some totally original and exclusive products and ideas - others may follow...but we lead (p.s if you are thinking of copying our designs...please don't because we promise we'll never copy yours!).
...we don't charge high prices just because most of our customers are buying for a wedding...
...we know you don't want tacky, dated favours at your wedding or party, we know you have a unique style and we will work with you to produce a product that is perfect for you.
The Legal Bits...
Customers who buy goods online, by telephone or by mail
order have rights over and above the sale of goods act. Customers can cancel
their order:
• any time from the moment they place it, up to seven working
days from the day after they receive the goods – even if the
goods are not faulty
• and claim a full refund if the goods or services that they
ordered are not delivered or provided within 30 days.
However, some items bought online or by mail order cannot
be returned simply because the customer changes their mind.
Examples include
• CDs, DVDs or software if the seal is broken on the wrapping
• perishable items such as food and flowers
• tailor-made or personalised goods
• newspapers, periodicals, magazines
• betting, gaming, lottery services
So in summary - should you need or wish to cancel or return an order;
if it is a standard production item from Ragged Home, then we will comply with the law and issue a refund or cancel the order (if not yet paid for) as long as you let us know within 7 days of receipt of the item/s. Goods must be returned within 14 days in original condition and postage is at the customers' expense. We suggest that if you do need to return items, that you send them via a 'signed for' service as receipt of posting is not sufficient to secure your refund if the goods do not arrive. We will then issue a refund (at very latest, within 30 days but we will endeavour to do so within 7)
However customised orders cannot be cancelled or returned once we have confirmed by email that the order is accepted and payment received. Custom orders are not considered accepted until payment is received, so you may cancel and not proceed with payment even once we have emailed the invoice/final confirmation of your order requirements and total price.
This does not affect your statutory rights to return and receive a refund for items that are faulty, have a production error, are not as described or are not fit for purpose.
...they're REALLY all hand crafted - you won't find our items on 'Aliexpress' and we don't even wholesale - these are small scale, handcrafted, cottage industry items - authentic!
...we love custom orders and are always happy to design and make something especially for you - no minimum order and no extra charges for being unique.
...your custom supports rural, small scale producers - not faceless corporations or sweatshops
...We have some totally original and exclusive products and ideas - others may follow...but we lead (p.s if you are thinking of copying our designs...please don't because we promise we'll never copy yours!).
...we don't charge high prices just because most of our customers are buying for a wedding...
...we know you don't want tacky, dated favours at your wedding or party, we know you have a unique style and we will work with you to produce a product that is perfect for you.
The Legal Bits...
Customers who buy goods online, by telephone or by mail
order have rights over and above the sale of goods act. Customers can cancel
their order:
• any time from the moment they place it, up to seven working
days from the day after they receive the goods – even if the
goods are not faulty
• and claim a full refund if the goods or services that they
ordered are not delivered or provided within 30 days.
However, some items bought online or by mail order cannot
be returned simply because the customer changes their mind.
Examples include
• CDs, DVDs or software if the seal is broken on the wrapping
• perishable items such as food and flowers
• tailor-made or personalised goods
• newspapers, periodicals, magazines
• betting, gaming, lottery services
So in summary - should you need or wish to cancel or return an order;
if it is a standard production item from Ragged Home, then we will comply with the law and issue a refund or cancel the order (if not yet paid for) as long as you let us know within 7 days of receipt of the item/s. Goods must be returned within 14 days in original condition and postage is at the customers' expense. We suggest that if you do need to return items, that you send them via a 'signed for' service as receipt of posting is not sufficient to secure your refund if the goods do not arrive. We will then issue a refund (at very latest, within 30 days but we will endeavour to do so within 7)
However customised orders cannot be cancelled or returned once we have confirmed by email that the order is accepted and payment received. Custom orders are not considered accepted until payment is received, so you may cancel and not proceed with payment even once we have emailed the invoice/final confirmation of your order requirements and total price.
This does not affect your statutory rights to return and receive a refund for items that are faulty, have a production error, are not as described or are not fit for purpose.
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